Terms & Conditions

Our Store 

TEL: 01959 533433

The London Road Furniture Company
London Road
TN14 7AA



TERMS & CONDITIONS – Definitions

The government regulations governing online shopping are herewith stated in our terms and conditions. Please read them carefully before purchasing from our website.

Your statutory rights are not affected. Errors and omissions excepted.

We do reserve the right without any notice to change, substitute, revise or remove any information on our site as deemed necessary.


We offer many bespoke items that are made individually to your specifications and requirements. Please check your order confirmation carefully and ensure all details are correct including style, finish and colour. You as the customer are responsible for making sure that your special bespoke and made to order goods meet your requirements, are fit for purpose and that the dimensions of the are correct and suitable for the room. 

We require a 50% deposit of the total goods price when an order is placed online. The balance to be paid in full prior to delivery.

You will be advised of a realistic estimated delivery timescale on ordering. Goods sometimes may take longer than quoted to arrive which unfortunately is beyond our control. In the event of this happening, we will keep you updated but no compensation can be given.

All goods purchased from stock or ex display must be paid for in full at time of purchase.

Ex display and sale items are SOLD AS SEEN are non-refundable and must be delivered or collected within 2 weeks of purchase .


Orders - Non bespoke 

We will provide a full refund on orders if you cancel before it has been processed which is normally 2 days. 

A return of a non-bespoke item can be requested within 14days of receiving delivery.  Ensure the item is in the condition it was received and is immediately covered and protected while in your care.

You will be charged the cost of delivery, collection and a restocking fee of 20%. 

The items need to be inspected by our technicians before a refund is issued. This is to ensure that items are in the same condition as sold in. A refund will be issued less the charges and can take up to 14 days to process. 

Bespoke orders

No refund of any description can be given for the cancellation of made to order or bespoke items this includes furniture and upholstery. 

These orders are not covered by the standard Consumer Contracts regulations and therefore the 14-day cancellation period does not apply. 

Items that cannot be returned

  • Products you received over 14 days ago, past our return period. 
  • Products that have been opened or unsealed (other than to inspect)
  • Products that have been damaged or misused
  • Products without original packaging and labels
  • Products that have been assembled in any way

Cancellation by Us

We reserve the right not to accept any order request if: 

  • There is insufficient stock to deliver the goods you have ordered
  • We do not deliver to your area
  • One or more of the goods ordered was incorrectly described or priced on the website
  • The payment transaction is not authorised
  • You have not complied with the provisions stated in the terms and conditions. 
  • If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered. 

Unforeseen Circumstances

While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control. 

Complaints and Remarks 

If you have a complaint or concern please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the 'Contact Us' page.

Any complaint will be dealt with fairly  and confidentially.  Your statutory rights as a consumer are unaffected.


Local delivery of our furniture is carried out by our own in-house experienced delivery team. All packing materials will be disposed of. We deliver Monday to Friday and will confirm a delivery date and time slot however very occasionally delivery may be affected by severe weather conditions or traffic.  In these circumstances we are unable to provide compensation for inconvenience or loss of earnings.


Many of our items of furniture are heavy and large. Please make sure that there is adequate access to place the items in the room of your choice. 


The standard one-year guarantee applies to all furniture with extra guarantees from upholstery manufacturers. This covers manufacturing defects and does not include damage resulting from normal wear and tear, colour change ,fading ,cracking, splitting ,water ,heat damage or damage caused by underfloor heating. 

Intellectual property rights

The content of this Website is owned by London Road Furniture ' Farningham Pine & Oak Ltd’ (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, licence, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).